20 Customer service phrases to use and 10 to avoid in 2025

Check out the DO's and DON'Ts of customer communication phrasing that we've put together in our freshest article.

Iustina Gherca February 3, 2023

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Iustina Gherca Iustina is a curious writer with an analytical mind and a demonstrated history in the advertising industry. She likes mixing words with data and is passionate about human behaviors. When she's not at her work desk, you`ll probably find her enjoying refreshing tea flavors, spilling stories on paper, or binge-watching true-crime documentaries.
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Iustina Gherca Iustina is a curious writer with an analytical mind and a demonstrated history in the advertising industry. She likes mixing words with data and is passionate about human behaviors. When she's not at her work desk, you`ll probably find her enjoying refreshing tea flavors, spilling stories on paper, or binge-watching true-crime documentaries.
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Why use SMS marketing?
  • SMS product launch checklist
  • 1. Create a product launch plan
  • 2. Generate awareness and engagement before the launch
  • 3. Make an impression on launch day
  • 4. Keep the excitement going post-launch
  • New product launch message samples
  • Conclusions