The Textmagic Blog

Text messaging service provider Textmagic brings to you the latest news,
trends and inspiring ideas on how to grow your small business.

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support June 25, 2024 9 min read
How to respond to negative reviews and win back customers

Negative feedback might be the starting point of a positive business relationship if you constructively deal with them. But this c...

support June 19, 2024 21 min read
Top 15+ customer engagement platforms to leverage in 2025

Ever wondered why some businesses seem to effortlessly build loyal customer bases while others struggle to keep customers interest...

sales June 14, 2024 10 min read
6 Proven sales funnel templates to accelerate your growth

Generating leads through sales and marketing initiatives is a rewarding yet complex process. If you’ve ever felt the need to str...

Call center workforce management best practices
support June 11, 2024 17 min read
Transform your call center: Top 11 workforce management practices

Customer expectations are on the rise, and customer service is evolving to meet them. Call centers are at the front lines, tacklin...

Top 10 changelog examples
marketing June 10, 2024 11 min read
Top 10 changelog examples & why it’s important to showcase product changes

If you’ve ever launched or managed a product, then you know how important it is to keep your audience informed of all the update...

15 examples of good customer service
support May 31, 2024 18 min read
15 Examples of good customer service & key practices to deliver it

The impact of customer service on brand perception cannot be overstated. When customers feel heard, valued, and supported, they ar...

support May 23, 2024 10 min read
Contact center automation: 10+ Use cases and how to implement it

Are you struggling with long wait times and high call volumes in your contact center? Do repetitive tasks lead to agent burnout an...

What product-led growth is, and how to apply it for your SaaS
marketing May 20, 2024 13 min read
What is product-led growth, and how to apply it to your SaaS company

PLG (product-led growth) is gaining popularity as the go-to-market (GTM) strategy for companies that want to use their product as ...

Cover image with business communication channels
general May 10, 2024 10 min read
10+ Business communication channels for team collaboration

Efficient communication is the cornerstone of business success. Achieving it ensures that information is clearly conveyed and unde...