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5 Ways to Help Self-Serve Your Customers Featured Image

5 Ways to Help Self-Serve Your Customers

The world of customer service is changing. As consumers become increasingly tech-savvy, there is a greater demand for timeliness, convenience, and control. Consumers are now seeking to take support into...

Get the Most Out of Happy New Year SMS Featured Image

Get the Most Out of Happy New Year SMS

New Year is one of the most universally celebrated holidays on the calendar, which means it’s the ideal time to reach out to your SMS customer base and wish them...

Mobile Live Chat and Real-Time Customer Service Featured Image

Mobile Live Chat and Real-Time Customer Service

Playing guinea pig for your company’s new software roll-out is a daunting experience. Especially when that software involves live chat or mobile live chat options to engage with customers. There...

Email and Text Marketing: When to Use Which? Featured Image

Email and Text Marketing: When to Use Which?

There are benefits to using both email and text marketing for your overall marketing strategy. Email marketing is extremely cost effective and customizable, while text message marketing can easily grab...

Here’s How to Increase Voter Turnout Featured Image

Here’s How to Increase Voter Turnout

Did you know that the United States has one of the lowest voter registration rates in the world? In 18 of the 20 countries studied by the Brennan Center, registration...