The Textmagic Blog

Text messaging service provider Textmagic brings to you the latest news,
trends and inspiring ideas on how to grow your small business.

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marketing September 20, 2023 11 min read
Create a winning B2B customer journey map: Guide & templates

The B2B customer journey highlights all the touchpoints a customer has with a B2B company. From discovery to purchase and beyond, ...

support September 18, 2023 8 min read
How to elevate customer service through automated email responses

The quest to provide exceptional support while optimizing operational efficiency is a constant challenge for businesses. They must...

business September 14, 2023 12 min read
Why you need audio text messaging: Benefits and use cases

Text messages, once the dominant mode of exchanging information and emotions, are being complemented, and in some cases, eclipsed ...

marketing September 13, 2023 13 min read
25 Customer touchpoints: How to identify them and why they’re important

Customer touchpoints have the potential to turn a lead into a prospect and a one-time customer into a recurring one. Every stage o...

sms September 7, 2023 13 min read
SMS geofencing: What it is and how does it work

Geofencing is one of the latest technological advancements in business and marketing. Companies small and large adopt it to promot...

business September 4, 2023 12 min read
Mastering internal product documentation: Our proven 5-step approach

Good internal documentation is like a map for people inside your company so that they can understand and navigate your business. I...

security August 31, 2023 12 min read
Scam text message examples and how to protect yourself from SMS phishing

Text message scams, also known as SMS scams or text message fraud, refer to deceptive and fraudulent schemes conducted through tex...

marketing August 25, 2023 14 min read
What we learned building a SaaS go-to-market strategy (11 steps)

A strong go-to-market strategy is key to successful product launches and prudent resource allocation. As the bridge between innova...

sales August 14, 2023 10 min read
SMS for customer service: 7 Tips to delight customers

Flawless customer service is essential in this crowded and competitive business landscape. As a SaaS solution with over 20 years o...