The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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Creating effective SOPs: 10 Templates and step-by-step writing guide
Standard operating procedures (SOPs) help ensure that everyone in a company follows the same steps for tasks and internal activiti...
Canadian texting service: Mastering SMS compliance for effective communication
Texting in Canada comes with its own laws you must abide by as a business targeting consumers. In this article, we will delve into...
Top 12 must-know customer service trends for 2025
Customer service plays a key role in business success. But, these days, customer service trends are shifting. Customers are placin...
SMS opt-in and opt-out: A guide to effective messaging compliance
Having accessible SMS opt-in and SMS opt-out mechanisms is essential for the success of your campaigns. Giving and withdrawing con...
6 Customer retention strategies for small businesses
Recent trends in business and consumer behavior have underscored the critical role of customer retention in both sustaining a loya...
Master customer conversations: 6 Proven communication techniques
Customer communication does not have to be complicated. At its core, it’s simply a conversation between a customer and a support...
Top 10 customer service certifications to elevate your skills
Recent studies show that excellent customer support is a key driver of customer satisfaction. Enhancing your knowledge to better s...
What is Bring Your Own Carrier (BYOC)?
Bring Your Own Carrier (BYOC) is an innovative communications protocol that gives companies freedom in choosing their preferred te...
Navigating CPaaS solutions: Top 5 CPaaS vendors in 2024
Communications Platform as a Service (CPaaS) stands at the forefront of innovation, from messaging to voice and video capabilities...
