The Textmagic Blog

Text messaging service provider Textmagic brings to you the latest news,
trends and inspiring ideas on how to grow your small business.

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Woman taking action on a text: SMS conversion rate featured image
sms March 15, 2023 8 min read
How to measure and improve your SMS conversion rates

With rising customer acquisition costs and today’s uncertain economy, it is becoming more difficult for businesses to stand out ...

Best customer service books in 2025
support February 28, 2023 9 min read
10 Best customer service books to read in 2025

Creating the best customer experience starts and ends with providing excellent customer service. While many companies invest h...

Closed feedback loop for customer support
support February 23, 2023 9 min read
5 Simple steps to implement an effective closed feedback loop

Feedback is what separates thriving businesses from those stuck in survival mode. Companies that actually listen to their customer...

20 customer service phrases to use and 10 to avoid in 2025
support February 3, 2023 9 min read
20 Customer service phrases to use and 10 to avoid in 2025

Powerful customer service phrases can help you improve client interactions and ensure that your customers feel like they can alway...

Business texting etiquette: woman reading a text
marketing February 2, 2023 9 min read
Business texting etiquette: 14 rules for your SMS campaign

Whether you're reaching out to customers, partners, or employees, business texting allows you to connect quickly and efficiently. ...

SMS property management - cardboard boxes
business January 11, 2023 7 min read
How to use SMS for property management: Benefits, use cases, and templates

Marketing your property can be a time-consuming and costly process. Using SMS for property management will save you valuable resou...

CSAT vs. NPS
support January 6, 2023 10 min read
CSAT vs. NPS: Which is a better indicator of customer satisfaction?

The long-debated question regarding customer satisfaction comes down to CSAT vs. NPS. CSAT stands for customer satisfaction score,...

Coffee shop and two cups of coffe with promo text message overlayed
business December 12, 2022 11 min read
Introduction to SMS marketing for business: Advantages, best practices, use cases and more

Small businesses are always looking for ways to improve their marketing at reduced costs. SMS marketing is the ideal tool to reach...

Man using Textmagic free trial
guides November 2, 2022 7 min read
5 Ways to get the most out of your Textmagic trial

Not sure if business texting is right for you? Sign up for the Textmagic trial and test SMS for your company – no commitment, no...