The Textmagic Blog
Text messaging service provider Textmagic brings to you the latest news,
trends and inspiring ideas on how to grow your small business.
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8 Proven customer satisfaction (CSAT) survey examples & tips to elevate your business
With the ever-growing number of touchpoints throughout the buyer journey, customer information becomes a black box. Customer satis...
How to measure and improve your SMS conversion rates
With rising customer acquisition costs and today’s uncertain economy, it is becoming more difficult for businesses to stand out ...
10 Best customer service books to read in 2025
Creating the best customer experience starts and ends with providing excellent customer service. While many companies invest h...
5 Simple steps to implement an effective closed feedback loop
Feedback is what separates thriving businesses from those stuck in survival mode. Companies that actually listen to their customer...
20 Customer service phrases to use and 10 to avoid in 2025
Powerful customer service phrases can help you improve client interactions and ensure that your customers feel like they can alway...
Business texting etiquette: 14 rules for your SMS campaign
Whether you're reaching out to customers, partners, or employees, business texting allows you to connect quickly and efficiently. ...
How to use SMS for property management: Benefits, use cases, and templates
Marketing your property can be a time-consuming and costly process. Using SMS for property management will save you valuable resou...
CSAT vs. NPS: Which is a better indicator of customer satisfaction?
The long-debated question regarding customer satisfaction comes down to CSAT vs. NPS. CSAT stands for customer satisfaction score,...
5 Ways to get the most out of your Textmagic trial
Not sure if business texting is right for you? Sign up for the Textmagic trial and test SMS for your company – no commitment, no...
