The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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Top 12 must-know customer service trends for 2025
Customer service plays a key role in business success. But, these days, customer service trends are shifting. Customers are placin...
How to create comprehensive API documentation: The ultimate guide
API (application programming interface) documentation is the backbone of tech and software development. API providers must deliver...
Automated hotel text messaging: How to improve hospitality business with SMS marketing
Automated texting, the newest advancement in guest messaging for hotels, has been revolutionizing the hospitality industry, buildi...
SMS opt-in and opt-out: A guide to effective messaging compliance
Having accessible SMS opt-in and SMS opt-out mechanisms is essential for the success of your campaigns. Giving and withdrawing con...
SMS marketing for restaurants: Key benefits & best practices
SMS marketing, particularly vital in the time-sensitive restaurant industry, enables instant communication with customers, crucial...
6 Customer retention strategies for small businesses
Recent trends in business and consumer behavior have underscored the critical role of customer retention in both sustaining a loya...
Essential guide to toll-free numbers: Benefits, costs, and best practices
If you’ve ever contacted a business over the phone, you’ve probably dialed a toll-free number to reach them. Companies of all ...
Master customer conversations: 6 Proven communication techniques
Customer communication does not have to be complicated. At its core, it’s simply a conversation between a customer and a support...
Streamline support: How to build an effective troubleshooting guide
Customer service trends show that 73% of consumers want to be able to deal with product or service issues on their own. On the oth...
