Learn how businesses like yours use Textmagic
Here is how the Textmagic business texting platform is helping businesses daily to grow their revenue and improve their productivity.
Voice call forwarding
Connect your Textmagic number to any landline or mobile number so that potential customers can call you in response to your text message with a single click.
Set up call forwarding in 30 secs
Forwarding your voice calls is made simple.
Be available to your customers
Give your customers the option to call you back.
Create custom audio greetings
Set up audio messages to welcome your customer.
The simplest way of forwarding your voice calls
Maximise the value of your text messages and improve your customer service by making yourself available to customers who want to call you back.
1.
Your recipient receives a text or voice message from your Textmagic number.
2.
Your recipient dials the Textmagic number displayed as the sender of the text message.
3.
The call is received by Textmagic and diverted to your mobile or landline to any location worldwide.
Forward calls to landlines and mobiles
You can set your own number, either landline or mobile, to receive calls from your clients, suppliers, partners and staff.
Be local with a virtual number
With a dedicated number for your business, you will be able to receive text messages and phone calls from anyone without having to text them first.
Use custom greetings
Instead of boring dialing tones, use custom audio to welcome your customer and tell them who is going to pick up the phone.
See overview of all forwarded calls
The history of all your forwarded calls and sent text messages is recorded in your account, so you can measure conversion rates and satisfaction levels.
How voice call forwarding improves your business
Voice call forwarding has many advantages that will help you improve business processes. Let’s take a closer look at them:
Virtual number forwarding is convenient for the client
Calls can be forwarded to a personal number, thus making it possible for customers to reach you at any given time when it is really needed.
Increasing presence
Voice call forwarding makes it easier for new businesses to expand their perceived presence, in a time when they must be available around the clock for their ventures to take off.
Avoid voicemail
Call forwarding systems will give clients the extra assurance that their communication will be received and resolved in a timely manner.
An alternative to business texting
Some customers will prefer to reply to your texts by calling. Voice call forwarding makes it easier for them to reach out to you.
Virtual numbers available in 24 countries
Get your local number in the country of your business.
Australia
$15.00/month
Italy
$29.00/month
Austria
$6.80/month
Lithuania
$7.00/month
Belgium
$4.10/month
Netherlands
$7.00/month
Canada
$10.00/month
Norway
$15.30/month
Chile
$7.00/month
Puerto Rico
$10.00/month
Denmark
$13.00/month
Slovakia
$13.00/month
Estonia
$5.50/month
South Korea
$5.80/month
Finland
$9.50/month
Spain
$8.30/month
Germany
$35.40/month
Sweden
$9.60/month
Hong Kong
$9.60/month
Switzerland
$20.00/month
Ireland
$9.50/month
United Kingdom
$4.10/month
Israel
$17.60/month
United States
$10.00/month
Frequently asked questions
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How to set up voice call forwarding with Textmagic?
You should make use of virtual number forwarding to keep up with your clients, provide better customer service and ultimately offer subscribers an alternative to text messaging. Here’s how you can quickly set-up voice call forwarding with Textmagic’s SMS gateway:
Step #1: Log in to your existing Textmagic account. If you’re new, simply register for an account. You will have to add credit and purchase a dedicated number before setting up voice call forwarding.
Step #2: Access the Services -> Numbers tab from the Textmagic dashboard. You will see a list of your dedicated numbers. Click the green Activate forwarding button.
Step #3: Set the phone number where you want your inbound calls to be forwarded. The software will automatically calculate your cost per minute. If you want, you can record a personalised audio greeting and add it to your voice call forwarding.
Step #4: Click on the Next button to complete the setup. The inbound number will become active immediately. Click on Finish.
How do you forward calls?
Calls to your dedicated number are automatically forwarded to your personal number if you have completed the virtual number forwarding configuration process.
How can I turn off call forwarding?
From the Services -> Numbers tab, click on the wheel icon and Deactivate call forwarding. You should turn off voice call forwarding overnight or during off-hours to ensure that calls are not missed. If you forget to turn off call forwarding, you might miss dozens of calls.
How much does call forwarding cost?
Voice call forwarding costs will be calculated automatically according to the origin of your inbound calls number on a per minute basis. Don’t forget that you will also have to cover the monthly fee for your dedicated number. We recommend activating the auto-recharge feature for simplified billing.
Can I edit the voice call forwarding settings?
Yes. Navigate to the Services -> Numbers tab and click on the grey wheel icon and Forwarding settings. Make the desired changes and click on Continue.