The Textmagic Blog

Text messaging service provider Textmagic brings to you the latest news,
trends and inspiring ideas on how to grow your small business.

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product launch - man holding phone
marketing April 12, 2023 9 min read
How to promote a new product launch with SMS marketing

Launching a new product is exciting for any business, but it presents a few challenges. With so many marketing channels available,...

support March 31, 2023 10 min read
Voice of the customer survey questions and best practices

As a business owner or marketer, you want to ensure that your products or services meet your customers' needs. One of the best way...

support March 29, 2023 10 min read
71 Customer satisfaction survey questions by user journey

Knowing what customer satisfaction survey questions to ask to get the most valuable feedback possible can be difficult. In this...

Collaboration in the workplace guide
business March 24, 2023 9 min read
Workplace collaboration: Our secrets to more productive teams

Seamless collaboration in the workplace is a game-changer for organizations looking to grow. Whether you’re a high-level executi...

Cell phone with deleted text message icon on the screen
general March 23, 2023 9 min read
How to recover deleted text messages: Essential tips and tools

There are plenty of ways to lose an important text from your phone, from accidentally deleting text messages to losing or damaging...

support March 17, 2023 14 min read
8 Proven customer satisfaction (CSAT) survey examples & tips to elevate your business

With the ever-growing number of touchpoints throughout the buyer journey, customer information becomes a black box. Customer satis...

Woman taking action on a text: SMS conversion rate featured image
sms March 15, 2023 8 min read
How to measure and improve your SMS conversion rates

With rising customer acquisition costs and today’s uncertain economy, it is becoming more difficult for businesses to stand out ...

Best customer service books in 2025
support February 28, 2023 9 min read
10 Best customer service books to read in 2025

Creating the best customer experience starts and ends with providing excellent customer service. While many companies invest h...

Closed feedback loop for customer support
support February 23, 2023 9 min read
5 Simple steps to implement an effective closed feedback loop

Feedback is what separates thriving businesses from those stuck in survival mode. Companies that actually listen to their customer...