The Textmagic Blog

Text messaging service provider Textmagic brings to you the latest news,
trends and inspiring ideas on how to grow your small business.

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Closed feedback loop for customer support
support February 23, 2023 9 min read
5 Simple steps to implement an effective closed feedback loop

Feedback is what separates thriving businesses from those stuck in survival mode. Companies that actually listen to their customer...

20 customer service phrases to use and 10 to avoid in 2025
support February 3, 2023 9 min read
20 Customer service phrases to use and 10 to avoid in 2025

Powerful customer service phrases can help you improve client interactions and ensure that your customers feel like they can alway...

Business texting etiquette: woman reading a text
marketing February 2, 2023 9 min read
Business texting etiquette: 14 rules for your SMS campaign

Whether you're reaching out to customers, partners, or employees, business texting allows you to connect quickly and efficiently. ...

SMS property management - cardboard boxes
business January 11, 2023 7 min read
How to use SMS for property management: Benefits, use cases, and templates

Marketing your property can be a time-consuming and costly process. Using SMS for property management will save you valuable resou...

CSAT vs. NPS
support January 6, 2023 10 min read
CSAT vs. NPS: Which is a better indicator of customer satisfaction?

The long-debated question regarding customer satisfaction comes down to CSAT vs. NPS. CSAT stands for customer satisfaction score,...

Coffee shop and two cups of coffe with promo text message overlayed
business December 12, 2022 11 min read
Introduction to SMS marketing for business: Advantages, best practices, use cases and more

Small businesses are always looking for ways to improve their marketing at reduced costs. SMS marketing is the ideal tool to reach...

Man using Textmagic free trial
guides November 2, 2022 7 min read
5 Ways to get the most out of your Textmagic trial

Not sure if business texting is right for you? Sign up for the Textmagic trial and test SMS for your company – no commitment, no...

sms October 27, 2022 5 min read
SMS texting vs instant messaging: What are the differences

Instant messaging and texting both allow you to connect to people via their mobile devices and boast the common advantage of being...

A businessman typing email to text message
business October 20, 2022 6 min read
How to easily send a text message via your preferred email client

Email is the most popular communication channel for business and a significant marketing channel. But it’s nowhere near the most...