Learn how businesses like yours use Textmagic
Here is how the Textmagic business texting platform is helping businesses daily to grow their revenue and improve their productivity.
Frequently Asked Questions
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How are texts delivered globally?
The Textmagic SMS software delivers messages globally through Tier 1 connections via local dedicated numbers. Tier 1 networks directly connect to the global internet backbone of a specific region, thus ensuring that all your SMS messages are successfully delivered.
Are there any sender restrictions that I should be aware of?
Certain mobile operators filter texts from alphanumeric or numeric sender IDs to protect their clients. Alphanumeric sender IDs are not supported in several countries (full list available here).
Furthermore, specific restrictions also apply to North America. Textmagic does not support sender ID SMS to the United States or Canada. To send messages to these regions, you will have to purchase dedicated US and Canadian numbers ($10/month).
How do I change the name or number that my SMS comes from?
You need to adjust Sender settings.
Click Edit next to your SMS destination country and choose the desired sender ID/number.
Can I cancel a dedicated number?
Of course. Select the number from the Numbers tab, click Cancel and confirm your cancellation. Once you cancel a number, you will not be able to restore it.
Can I send a text message from my company’s name?
You can send SMS messages using your company name if you use a sender ID.
You can apply for up to ten sender IDs per account. The maximum length of a sender ID is 11 characters. You can apply for a sender ID here.
A sender ID might be filtered out by some network providers. Please test a sender ID before using it.
Why you should purchase a dedicated number?
Dedicated numbers give you more control over your SMS marketing campaign.
- The greatest benefit of virtual mobile numbers over shared reply numbers is the fact that you can receive SMS messages online from anyone who knows your number.
- Dedicated numbers can be displayed on your company’s website, banners or ads.
- Calls received on a dedicated number can be forwarded to your mobile/landline number.
- Textmagic offers dedicated numbers in more than 30 countries.
