Learn how businesses like yours use Textmagic
Here is how the Textmagic business texting platform is helping businesses daily to grow their revenue and improve their productivity.
Frequently asked questions
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Why it’s important to manage inbound SMS effectively?
Businesses of all sizes should consider setting up a virtual mobile number where they can receive SMS online. Textmagic provides free shared reply numbers as well as virtual SMS numbers.
We recommend shared reply numbers to new subscribers who simply wish to test the functionalities of Textmagic’s SMS software. These numbers make it possible to receive replies only from people you have texted and are shared with other Textmagic clients.
As your business expands, you might want to consider purchasing a dedicated number.
Should I use a dedicated or shared number for sending and receiving SMS messages online?
It depends on your business needs. Shared numbers belong to Textmagic and can be used by any Textmagic client, while virtual mobile numbers are reserved for one business.
You can publish a dedicated virtual number on your website or in the marketing materials. Anyone who knows your dedicated number will be able to send a text message to you.
How do dedicated numbers work?
Dedicated numbers, also referred to as virtual phone numbers or long codes, are vital for two-way text messaging. These numbers can be used by one business at a time. In other words, purchasing a dedicated number means that only you will be able to use it.
Textmagic dedicated numbers work only locally and can receive messages only from local mobile subscribers/operators, not from SMS providers.
How much does a dedicated number cost?
Prices for dedicated numbers vary according to the country of origin, and they are paid on a monthly basis. Please check out our price list for more information.
Can I use my company’s name when sending and receiving SMS messages online?
You can send SMS messages using your company name if you use a sender ID.
You can apply for multiple sender IDs on one account. The maximum length of a sender ID is 11 characters.
If you send a message from a sender ID, no one will be able to reply to you.
Where can I monitor online texting and receiving?
Whether you’re using a shared number or a dedicated one, you can view incoming SMS messages in SMS Chat or in the SMS history. We will also send a copy of the reply to the email address that the account is registered with and to any additional email that you specify in the email notifications.
Can I send messages from my own mobile number and receive replies online?
Unfortunately, this is not possible because Textmagic does not have control over your mobile number.
Your recipient will see your own mobile number as the sender and all replies will go to your personal mobile phone.
