The Textmagic Blog

Text messaging service provider Textmagic brings to you the latest news,
trends and inspiring ideas on how to grow your small business.

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sales March 29, 2024 13 min read
From leads to deals: Navigating the 7 sales pipeline stages

Certain businesses have a natural sales flow, receiving leads from marketing campaigns or client referrals. These prospects are nu...

tornado approaching building
sms March 29, 2024 9 min read
Emergency SMS alert system for crisis communication management

When facing unfortunate circumstances, having a reliable crisis communication system in place is crucial. From weather emergencies...

Cover image depicting a woman using direct inward dialing
guides March 27, 2024 9 min read
What is Direct Inward Dialing (DID) and how does it work?

Does your business get a lot of incoming calls every day? Do you have specific telephone lines for different departments? Then Dir...

SMS autoresponders
sms March 25, 2024 13 min read
Upgrading your text messaging with an SMS autoresponder

SMS autoresponders are a company’s best option for offering clients the information they seek on the spot. They are easy to set ...

Cover image depicting a man on a masked call
guides March 22, 2024 11 min read
What is call masking and how can it benefit your business?

Have you ever had to call your food delivery courier? It may not have been obvious at first glance, but the number you dialed was ...

Customer success metrics to track in 2025
support March 22, 2024 17 min read
15 Must-track customer success metrics for accelerated growth

Ignoring customer success metrics is like navigating a ship without a compass. These key performance indicators (KPIs) provide a p...

cover image depicting sms use cases
business March 20, 2024 12 min read
16 Use cases of text messaging for small businesses

Text message marketing is often seen as a tool used only by large organizations, but SMS marketing campaigns can help businesses o...

SMS 2FA cover
security March 15, 2024 10 min read
Two-Factor Authentication text message: Is SMS 2FA secure?

As cyber criminals become more innovative in their efforts to break down users’ defenses, businesses must become more active in ...

10 good review examples
marketing March 14, 2024 14 min read
10 Good review examples and how we encourage clients to leave feedback

Reviews play a pivotal role in shaping consumer perceptions and influencing purchasing decisions. As a matter of fact, they are as...