The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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8 Proven customer satisfaction (CSAT) survey examples & tips to elevate your business
With the ever-growing number of touchpoints throughout the buyer journey, customer information becomes a black box. Customer satis...
How to measure and improve your SMS conversion rates
With rising customer acquisition costs and today’s uncertain economy, it is becoming more difficult for businesses to stand out ...
Business texting etiquette: 14 rules for your SMS campaign
Whether you're reaching out to customers, partners, or employees, business texting allows you to connect quickly and efficiently. ...
How to use SMS for property management: Benefits, use cases, and templates
Marketing your property can be a time-consuming and costly process. Using SMS for property management will save you valuable resou...
CSAT vs. NPS: Which is a better indicator of customer satisfaction?
The long-debated question regarding customer satisfaction comes down to CSAT vs. NPS. CSAT stands for customer satisfaction score,...
5 Ways to get the most out of your Textmagic trial
Not sure if business texting is right for you? Sign up for the Textmagic trial and test SMS for your company – no commitment, no...
SMS texting vs instant messaging: What are the differences
Instant messaging and texting both allow you to connect to people via their mobile devices and boast the common advantage of being...
Great news: Textmagic is now SOC 2 type II certified
We are happy to announce that Textmagic has achieved SOC 2 Type II compliance in accordance with the American Institute of Certifi...
Email & SMS spam words to avoid when marketing your business
Businesses all over the world lose approximately $20.5 billion every year because of spam. This issue applies to both emails and t...
