The Textmagic Blog

Text messaging service provider Textmagic brings to you the latest news,
trends and inspiring ideas on how to grow your small business.

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How to outsource customer service
support June 22, 2023 17 min read
Successfully outsource customer service using 8 tips we tested ourselves

Poor customer service impairs user experience and undermines brand authority, loyalty, and profitability. Businesses often grapple...

business June 21, 2023 7 min read
Texting your way to success: Conversational commerce SMS

In 2021, the global conversational commerce market was valued at US$5,345.5 million. In 2023, it is projected to reach US$26,301.8...

marketing June 19, 2023 14 min read
How we crafted our SaaS positioning statement & 10 examples for inspiration

There are numerous positioning statement examples out there, just a Google search away. But what makes a good positioning statemen...

business June 16, 2023 17 min read
100+ useful ChatGPT prompts for business, marketing, sales & collaboration

Last month, we wrote a list of ChatGPT prompts for customer service, which many of our readers found useful.  Because our ...

business June 16, 2023 9 min read
Why is CPaaS a game-changer for A2P messaging?

In today's dynamic business ecosystem, keeping up with communication demands is crucial. Hence, the need for businesses to utilize...

A2P vs P2P messaging
business June 12, 2023 11 min read
A2P vs P2P messaging: Differences, benefits & use cases

With the prevalence of smartphones and mobile apps, messaging has become a great tool for improving marketing and customer engagem...

support June 7, 2023 13 min read
How to create a knowledge base that drives results in 7 steps

As the business landscape becomes increasingly digital and customer-centric, the importance of knowing how to create a knowledge b...

Textmagic - cold texting alternatives cover image
business May 30, 2023 9 min read
Cold texting: A complete guide & why you should warm text instead

Cold texting is a customer outreach technique companies use to raise awareness and boost their product's success. But, while it ha...

young man in glasses shopping online with credit card using smart phone at home
business May 25, 2023 11 min read
Effective abandoned cart SMS campaigns [with examples]

Cart abandonment has become one of the common sources of revenue losses, which makes it vital to address the issue effectively. Im...