I have a dental office. We send reminders to patients, and send messages to update insurance, cell phone number, address etc. Our clients all have cell phones and prefer text and email.
The Business Challenge
People say they never received the reminder phone call or do not ever check voice mail or answering machines at home. The days of the land line are practically gone.
How TextMagic Helped
The patients like being reminded by texts. It is unobtrusive and we can text several times and they don't feel like we are nagging them. They can confirm or cancel easily.
The patients are showing up for their appointments. It is surprising how people have short term memory. They will forget a morning phone call, but the text message stays with them. We can remind them up to an hour before the appointment.