Rockford Properties Secures Arrears Through Text Messaging

Dundee, Scotland
United Kingdom
Founded in 2014
9 Employees
Property Leasing and Management
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TextMagic has offered us a professional service which has allowed us to perform more efficiently, with noticeable reductions in our outstanding and overdue arrears. We can communicate and perform better.

Gary Phillips Office Manager

About Rockford Properties

We provide property management, leasing, and acquisition services in Scotland, mainly focusing on Dundee and wider Tayside, but with interests nationally. We focus on providing a consistent standard of service to landlords and tenants.

The Business Challenge

As part of our daily arrears chasing process we required a reliable, effective and attractive product for sending text messages to clients. This "nudge" approach is part of an overall process.

How TextMagic Helped

TextMagic allowed us to send text direct messages directly to clients' phones, meaning that we were communicating with them in real time, rather than waiting returned calls, or read emails.

The Results

We have noted a distinct increase in arrears settlement, and the fact that tenants are pursued immediately and in real time has created a culture where tenants are much more engaged with us.