The Textmagic Blog

Text messaging service provider Textmagic brings to you the latest news,
trends and inspiring ideas on how to grow your small business.

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How to improve customer service in 2025
support April 5, 2024 13 min read
12 Proven strategies to improve your customer service in 2025

Good customer service is a critical differentiator that sets a business apart from its competitors. Customers are more digitally s...

sales April 4, 2024 16 min read
How to create a loyalty program customers will love

Fostering customer loyalty nowadays involves more than just offering great service. It implies that you must first give and then a...

Customer trust through SMS
marketing April 3, 2024 9 min read
Building customer trust through secure SMS marketing practices

Have you ever received an unsolicited sales pitch or spam message on your phone that immediately caused you to lose trust in that ...

Textmagic integration with Zapier and Gmail cover
guides April 1, 2024 8 min read
4 Easy Gmail SMS integrations with Textmagic and Zapier

Gmail is Google’s free email service, offering users email storage, email communication, spam filtering, and search capabilities...

sales March 29, 2024 13 min read
From leads to deals: Navigating the 7 sales pipeline stages

Certain businesses have a natural sales flow, receiving leads from marketing campaigns or client referrals. These prospects are nu...

tornado approaching building
sms March 29, 2024 9 min read
Emergency SMS alert system for crisis communication management

When facing unfortunate circumstances, having a reliable crisis communication system in place is crucial. From weather emergencies...

Cover image depicting a woman using direct inward dialing
guides March 27, 2024 9 min read
What is Direct Inward Dialing (DID) and how does it work?

Does your business get a lot of incoming calls every day? Do you have specific telephone lines for different departments? Then Dir...

Cover image depicting a man on a masked call
guides March 22, 2024 11 min read
What is call masking and how can it benefit your business?

Have you ever had to call your food delivery courier? It may not have been obvious at first glance, but the number you dialed was ...

Customer success metrics to track in 2025
support March 22, 2024 17 min read
15 Must-track customer success metrics for accelerated growth

Ignoring customer success metrics is like navigating a ship without a compass. These key performance indicators (KPIs) provide a p...