D & D Consultants Ltd Case Study

The Business Challenge

We want to keep clients fully up to date without disturbing them unnecessarily. We believe that keeping clients up to date minimises the number of times they need to contact us, and that means that we can use our time more efficiently. Regular short text message updates are well received by clients during the processing of their applications, giving them peace of mind that their case is being dealt with and progressing.Textmagic is the perfect medium to achieve this objective.

How Textmagic Helped

Textmagic allows us to keep clients up to date with regular short messages that do not disturb them. It also means that this can be achieved with any responses arriving by email. As office based brokers who do not wish to use mobile phones for business communications, this is a perfect solution.

The Results

We have had favourable comment about the "efficiency" of contacting clients this way, and it does reduce the necessity for clients to call us so often. It also reduces the time involved in updating clients and therefore allows us more efficient time management. We can therefore deal with more business cases as the time involved in communication on each case is reduced.