TextMagic helps us to provide a more efficient service to our clients, at the same time as improving efficiency for us with our time management.
- Bedford, Beds
- United Kingdom
- Founded in 1986
- 1 Employees
- Lending and Mortgage
- Visit website
About D & D Consultants Ltd
Mortgage Brokers is a small company trying to offer the very best personal service to our clients. We want our clients to feel confident that they will be kept fully up to date with the progress of their case at all times.
The Business Challenge
We want to keep clients fully up to date without disturbing them unnecessarily. We believe that keeping clients up to date minimises the number of times they need to contact us, and that means that we can use our time more efficiently. Regular short text message updates are well received by clients during the processing of their applications, giving them peace of mind that their case is being dealt with and progressing.TextMagic is the perfect medium to achieve this objective.
How TextMagic Helped
TextMagic allows us to keep clients up to date with regular short messages that do not disturb them. It also means that this can be achieved with any responses arriving by email. As office based brokers who do not wish to use mobile phones for business communications, this is a perfect solution.
The Results
We have had favourable comment about the “efficiency” of contacting clients this way, and it does reduce the necessity for clients to call us so often. It also reduces the time involved in updating clients and therefore allows us more efficient time management. We can therefore deal with more business cases as the time involved in communication on each case is reduced.
