The Migration Translators specialise in the provision of certified translations for official purposes such as visa, passport, citizenship and divorce applications as well as all other legal proceedings in Australia and worldwide.
The Business Challenge
With over 700 translators and a client base that is usually "on the go", efficient communication is a must. Emails are often not attended to in time, and calls take too much time.
How TextMagic Helped
Text messaging has proven to be a very efficient tool of communicating with clients in real time without the hassles of a phone call. TextMagic's system is easy to use by all team members with minimal training.
TextMagic has enabled us to integrate text message communication into other communication channels, resulting in an improved response time and fewer misunderstandings in communication, thereby increasing overall client satisfaction across our organisation.
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