The Migration Translators Case Study

The Business Challenge

With over 700 translators and a client base that is usually "on the go", efficient communication is a must. Emails are often not attended to in time, and calls take too much time.

How Textmagic Helped

Text messaging has proven to be a very efficient tool of communicating with clients in real time without the hassles of a phone call. Textmagic's system is easy to use by all team members with minimal training.

The Results

Textmagic has enabled us to integrate text message communication into other communication channels, resulting in an improved response time and fewer misunderstandings in communication, thereby increasing overall client satisfaction across our organisation.