The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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How to create a knowledge base that drives results in 7 steps
As the business landscape becomes increasingly digital and customer-centric, the importance of knowing how to create a knowledge b...
Cold texting: A complete guide & why you should warm text instead
Cold texting is a customer outreach technique companies use to raise awareness and boost their product's success. But, while it ha...
Effective abandoned cart SMS campaigns [with examples]
Cart abandonment has become one of the common sources of revenue losses, which makes it vital to address the issue effectively. Im...
5 Effective strategies to improve SLA response times
The SLA response time metric in service level agreements is crucial for ensuring customer satisfaction with a business's service. ...
Bulk SMS marketing: Benefits, strategies, and best practices
Bulk text messaging is an effective way to reach a wider audience swiftly and efficiently. Besides having high open rates, it can ...
How to create engaging FAQ pages (with examples & templates)
FAQ (Frequently Asked Questions) pages are an essential part of any website or business that seeks to provide exceptional customer...
10 Sectors making the most of text message marketing
Text messaging has become a popular, effective marketing solution for businesses across various industries, and the versatility of...
10 Ways to improve your customer self-service strategy
At this point, it’s no surprise that customer service trends are shifting from traditional support models towards a more self-re...
54 Ready-to-use text message templates for businesses
Crafting the perfect message that will resonate with your audience can be a challenging task. That's why we've carefully curated a...
