The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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Emergency SMS alert system for crisis communication management
When facing unfortunate circumstances, having a reliable crisis communication system in place is crucial. From weather emergencies...
What is Direct Inward Dialing (DID) and how does it work?
Does your business get a lot of incoming calls every day? Do you have specific telephone lines for different departments? Then Dir...
What is call masking and how can it benefit your business?
Have you ever had to call your food delivery courier? It may not have been obvious at first glance, but the number you dialed was ...
15 Must-track customer success metrics for accelerated growth
Ignoring customer success metrics is like navigating a ship without a compass. These key performance indicators (KPIs) provide a p...
16 Use cases of text messaging for small businesses
Text message marketing is often seen as a tool used only by large organizations, but SMS marketing campaigns can help businesses o...
Two-Factor Authentication text message: Is SMS 2FA secure?
As cyber criminals become more innovative in their efforts to break down users’ defenses, businesses must become more active in ...
10 Good review examples and how we encourage clients to leave feedback
Reviews play a pivotal role in shaping consumer perceptions and influencing purchasing decisions. As a matter of fact, they are as...
What is cloud telephony and how does it work?
The evolution of business communication has been marked by constant innovation - from traditional mail and telegraph all the way t...
CPaaS vs UCaaS: Key differences and when to use them
Effective communication is the key to success for any business, fostering customer engagement and internal collaboration alike. In...
