Hale Services Cuts Costs Productivity with Text Messaging

FORT MYERS, USA
United States
Founded in 2015
2 Employees
Business Services Other
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About Hale Services

We are an answering service which focuses on small & home based businesses and entrepreneurs. We have over 2 decades of experience working in the offices of many small businesses here in Southwest Florida. We bring that knowledge and professionalism to the table every time we answer one of our customers' phone calls. Ultimately though, our mission is to expand the level of small business ownership in our community by providing some of the tools these companies will need to start and continually grow.

The Business Challenge

Being a lean start up, we do not have the capital to spend on expensive, huge, integrated telecommunications systems. Instead, our approach is very much "professional-DIY". The ability to easily send & receive text messages to/from our customers **from our computer** was the single biggest unexpected challenge we faced. Imagine, we were trying to put together an entire telecommunications system on a shoestring budget, and finding ready solutions to each problem we encountered, except we simply could not find a provider to send and receive SMS text messages from a computer. This went on for almost a month...

How TextMagic Helped

TextMagic was a saving grace for us. As an answering service, the nature of our business is to dispatch telephone messages in an efficient manner to our customers. The #1 preferred method of dispatch is texting, and we are now able to send texts to all our customers EASILY by simply copying and pasting our messages directly into TextMagic. We have a history to reference for each individual we communicate with; and most impressively, our customers are able to respond to us in the same window, in real time!

The Results

Without the integrated concept and easy to use interface which TextMagic offers, our entire company would come to a grinding halt. As a professional answering service, we truly depend on TextMagic every single day. We have RELIABLY communicated with each of our customers via TextMagic since we started our company, and have not run into any problems with service. We are extremely happy with our decision to use TextMagic, and plan to continue to use their service as we grow.