SmartStart provides worldwide employment screening services using the most modern technology and techniques. Our system has revolutionized an antiquated industry making SmartStart the most modern background check company in the world. Our combination of advanced technology and unique service methodologies has continuously made SmartStart a global leader.
The Business Challenge
Many applicants who received invitations via email to apply with our clients were not receiving them due to SPAM filters. This was creating a huge amount of extra work and delays in their background checks.
How TextMagic Helped
We added an option for the important information to also be relayed to the applicant via text message. It was believed to be a more reliable method resulting in the elimination of the SPAM filter issue.
We closed the gap on successful deliveries from 75% to 98%. This has created a substantial savings in effort spent by our operations department and its decreased the turnaround time to get applications completed. Ultimately, decreasing the time to realize assured revenues.
Increasing client satisfaction and reducing response times