SmartStart Employment Screening Case Study

Find out how SmartStart Employment was able to save man-hours and decrease turnaround time on applications with TextMagic’s SMS software.

SmartStart Employment Screening logo
  • Clearwater, FL
  • United States
  • Founded in 2001
  • 247 Employees
  • Security Services
  • Visit website
TextMagic has been a great solution for our organization. It has provided a secured method of communication that has truly helped make our process more successful.
Justin Raprager VP of Integral Relationships

About SmartStart Employment Screening

SmartStart provides worldwide employment screening services using the most modern technology and techniques. Our system has revolutionized an antiquated industry making SmartStart the most modern background check company in the world. Our combination of advanced technology and unique service methodologies has continuously made SmartStart a global leader.

The Business Challenge

Many applicants who received invitations via email to apply with our clients were not receiving them due to SPAM filters. This was creating a huge amount of extra work and delays in their background checks.

How TextMagic Helped

We added an option for the important information to also be relayed to the applicant via text message. It was believed to be a more reliable method resulting in the elimination of the SPAM filter issue.

The Results

We closed the gap on successful deliveries from 75% to 98%. This has created a substantial savings in effort spent by our operations department and its decreased the turnaround time to get applications completed. Ultimately, decreasing the time to realize assured revenues.
Increasing client satisfaction and reducing response times

Accounting and Tax Preparation

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Business answering service delivers instant messages to clients

Business Services Other

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Targeted, personalized, high-response customer communication

Financial Services Other

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