SMS solutions for the IT sector may vary from fully coded API-integrated applications to real-time text messaging.
When a network router or server fails, you must notify clients ASAP. Emergency text alerts represent the fastest means of communication.
Security breaches are extremely dangerous and require immediate resolution. Use SMS alerts to notify your clients right away.
When power outages occur, the only means of communication left is the phone. Texts make perfect sense in such situations.
Inform customers and staff about outages, issues, and maintenances with our SMS templates for IT companies.
If you aren’t entirely sold on the idea of IT SMS solutions, here are six benefits that you should consider.
Instant communication is critical during an emergency. By using SMS communication strategically, you can organize staff better and keep clients informed at all times.
The last thing you want during a crisis is to receive hundreds of calls from unhappy clients. SMS customer service will save you the time needed to fix the issue at hand.
SMS services are significantly cheaper than other communication methods. Send bulk SMS text alerts to hundreds of clients at the same time instead of calling them one-by-one.
Customers should be notified immediately in case of system failure. Automated SMS support will help your team respond to customer inquiries without interrupting their work.
Send invoices and details of repair costs as attachments. If prices vary from one customer to another, you can configure personalized texts.
IT SMS alerts are useful for customers as well as staff. One of the most significant benefits of SMS IT solutions is the ability to instantly notify involved parties about security breaches or technical issues.
Improve your communication and efficiency with our cost-effective SMS features.
Instantly respond to frequent questions and provide support with automated text messages.
TextMagic uses SSL. Each text is encrypted and accounts are
backed up 24 / 7 / 365.
Allow other team-members to distribute critical SMS alerts through your sub-accounts
Use email distribution lists to forward texts to the mobile numbers in your database.
Integrate your favorite tools and apps with TextMagic to automate your workflow.
Contact clients and staff in 190+ countries and over 1,000 mobile networks instantly.
Setting up a text alert system for IT and hardware monitoring doesn’t have to be hard. We provide comprehensive tutorials for every feature and are always ready to answer your frequently asked questions.
We mentioned that TextMagic’s API can integrate with other software. You can configure TextMagic to send automatic SMS updates to your staff whenever an abnormality occurs. Directly track changes to your servers or hardware and instruct TextMagic to forward abnormalities via text message.
Your team can filter and interpret these messages, re-word them in layman’s terms, or even ignore them if they are minor. IT monitoring text alerts can also be sent manually to hundreds of customers or automated with Zapier:
For email notifications configure the Trigger as “New email” and the action as “Send message”.
For text notifications, configure the trigger as “New incoming message” (TextMagic) and the action as “Send message” (TextMagic).
Follow all the steps required by Zapier to generate an SMS template for emergency alerts and their distribution to relevant contacts.
Every software company has to take its service offline temporarily, in order to perform upgrades or maintenance. The way that you communicate these events to your customers is fundamental to the success of your business. Here are a few recommendations:
Give users at least a few days’ notice. Schedule recurring text alerts several times before the maintenance and include short links to a detailed blog post, so that they know what to expect (check out our SMS templates section for ideas). You should also communicate the upcoming downtime on other channels, such as social media or email.
Follow-up via SMS as soon as your software is back online. When it comes to scheduled downtimes, it’s better to be pessimistic with your estimations.
Let users know how to contact you during the maintenance.
Also, let them know WHY the downtime is essential; WHO will be affected; WHEN it will occur and HOW long it will take; and WHAT is going to happen after it is finished.
We recommend purchasing a dedicated number for customer support and configuring auto-responders for common inquiries (e.g., “server down”, “outage,” etc.):
Step #1: Analyze the keywords used in most customer support requests.
Step #2: Log in to your TextMagic account or sign up for a free 30-day trial. Navigate to Services -> Automation Rules.
Step #4: Create a new rule (e.g., “server maintenance”) and add “maintenance” in the keyword field. Click “Continue.” Every text containing this keyword will trigger an automatic response.
Step #5: Select your auto-response type. In this situation, we would choose “text message” and write down the information we want to share. A great idea would be to link back to a blog-post or server-status page wich contains real-time updates.
Step #6: For complex customer inquiries you can also set-up voice call forwarding.
See what our customers are saying about TextMagic's business text messaging services.
