Before you sync SMS with your existing communication infrastructure, make sure you
check out the frequently asked questions.
What kind of medical documents can I send via SMS?
As we already mentioned, TextMagic supports Word, PDF, and image files. Here are a few examples of medical documents that you can include in your texts:
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Medical appointment summaries and hospital medical reports.
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Lab test results.
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Illness documentations based on patient diagnosis.
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Lists of qualified specialists for differential diagnosis consultations or second opinions.
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Relevant support groups, and information on ongoing clinical trials for which patients may be eligible.
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Preoperative training schedules and physiotherapist contact information for patients about to undergo surgical procedures.
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Postoperative nutrition and fitness guidelines.
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Symptom lists and flowcharts to help recognize postoperative and postinterventional complications.
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Disease-specific patient education material (for instance, nutritional guidelines for diabetic patients).
You can easily use ICD (International Classification of Diseases) codes to group patients into relevant groups or risk profiles, and then send them relevant information and patient education material via SMS short links.
How can I automate medical appointment reminders, cancellations, or reschedules?
NHS England reduced its medical appointment DNA (did-not-attend) rates by 20% and saved 750,000 pounds through appointment rescheduling. 50% of their canceled appointments were rescheduled via SMS, and 91% of study respondents said that they would be open to last-minute appointments.
Here’s how you can automate your appointment reminders and cancellations.
Step #1: Log in to your TextMagic account or sign up for a free 30-day trial.
Step #2: Visit the Zapier Integrations page. Use the search option to find your preferred booking app.
Step #3: Define rules between your booking software and our SMS tool to send automatic appointment reminders or cancellations. You can choose predefined actions from the list, or create your own. No coding required!
NOTE: Each booking app has unique triggers and actions. Apart from appointment SMS alerts, you can also set rules for managing contacts or filling missed appointments.
Step #4: Configure additional rules for handling your booking calendar based on a user’s response.
